Privacy Policy

Privacy Policy for Zavala's Pro Roofing LLC

At Zavala's Pro Roofing LLC ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our roofing services in Florida.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Property address for roofing services
• Insurance information for claims processing
• Payment information (processed securely through third-party payment processors)
• Photos of your property for assessment and documentation purposes
• Communication history and service records

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)

2. How We Use Your Information

We use the collected information for:

• Providing roofing estimates and services
• Processing insurance claims and coordinating with insurance companies
• Scheduling appointments and service calls
• Sending service reminders and warranty information
• Improving our services and customer experience
• Complying with legal obligations and building permits
• Protecting against fraudulent or illegal activity
• Marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors)
• Insurance Companies: When processing claims on your behalf
• Subcontractors: Trusted partners who may assist with your roofing project
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for other purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure storage of physical documents
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• Secure disposal of documents containing personal information

5. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where we rely on consent to process your information
• Lodge a complaint with a supervisory authority

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand website usage and improve our services
• Marketing Cookies: To deliver relevant advertisements (with your consent)

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Warranty and service records are typically retained for the duration of the warranty period plus any legally required retention period.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: